HR Systems Architect

📋 Description

• Serve as the primary subject matter expert for UKG, configuring and maintaining business rules
• Manage HR systems requests through Freshservice, including ticket triage, prioritization
• Maintain Freshservice knowledge base articles and request categories, monitor ticket trends, and
• Protect employee and organizational data integrity through scheduled audits, validation checks, and
• Develop and maintain standard and ad hoc UKG reports, queries, and dashboards, providing analysis
• Support UKG releases, enhancements, and upgrades by gathering requirements, configuring and testing

🎯 Requirements

• Bachelor's degree in Information Systems, Human Resources, Business, or a related field.
• At least 7 years of progressive experience in HRIS or HR technology.
• Extensive hands-on experience with UKG configuration, reporting, and integrations is strongly
• UKG certification is an advantage.
• Experience supporting users through a ticketing platform such as Freshservice is preferred.
• Familiarity with iCIMS or another applicant tracking system (ATS) is preferred.