Investigate complex consumer cases using internal tools including Salesforce, Control Center, and
Partner with internal teams such as Payments Risk, EDD, and Compliance to progress cases with
Maintain accurate case records and update statuses daily to support operational tracking
Identify recurring issue patterns and escalate process gaps to Complaints leadership with clear

🎯 Requirements

2+ years of experience in consumer support, complaints handling, or escalation management within
Demonstrated ability to investigate escalated cases, trace issues to root cause, and drive
Proven track record of managing a full caseload independently, prioritizing multiple open cases
Clear, accurate written communication for both internal case documentation and customer-facing
Full-time, in-office presence five days a week in Hyderabad, India, with availability to support
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs

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