HVAC Dispatcher

📋 Description

• Arrange appointments, assign service calls, and adjust schedules based on changing workloads and
• Answer inquiries, provide updates on service timelines, and assist customers with
• Coordinate information between office staff and technicians to ensure successful job execution
• Update customer profiles, document service activity, and ensure information is entered accurately
• Track open service requests and follow up to help ensure timely completion
• Assist with schedule changes, urgent requests, and customer concerns while maintaining a high level

🎯 Requirements

• Prior experience in office coordination, customer service, call center operations, dispatch
• Comfortable interacting with customers, vendors, and internal teams in a professional manner
• Strong ability to manage multiple responsibilities while meeting deadlines
• Experience working with Microsoft Office products, scheduling platforms, CRM systems, or similar
• Familiarity with service-based businesses, skilled trades, facilities services, or maintenance