IAM Operations Manager

📋 Description

• Own end-to-end IAM delivery: performance, risk management, continuous improvement of identity
• Lead service delivery, demand/capacity management, backlog prioritization, escalations, critical
• Govern IAM services: SSO, MFA, directory services, privileged access, service accounts, access
• Define and execute IAM automation roadmap: reduce manual efforts via controlled flows, APIs
• Identify and lead practical AI and generative AI use cases in IAM operations, ensuring security
• Own IAM service catalog: definitions, flows, approvals, SLAs, OLAs, RACI matrix, knowledge base

🎯 Requirements

• Advanced or fluent English: lead global meetings, present to executives, negotiate priorities
• Proven experience in Identity and Access Management with accountability for operational services
• Proven leadership in IAM, cybersecurity, or technology operations: people, service performance
• Strong knowledge of identity lifecycle, access governance, privileged access, authentication
• Experience in incident/problem/change management, SLAs, KPIs, KRIs, operational risks, controls
• Experience with service management, ITSM, service catalogs (flows, responsibilities, service

🎁 Benefits

• Inclusive, people-centered culture
• Work-life balance support
• Career development opportunities
• Recognition programs (Great Place to Work, Top Employers)