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Own IAM operational performance across identity lifecycle (JML), requests, provisioning, access
Lead service delivery, demand management, capacity, backlog, priorities, escalations, critical
Govern IAM services related to SSO, MFA, directory services, privileged access, service accounts
Define and execute IAM automation roadmap to reduce manual efforts via workflows, APIs
Identify and lead practical AI and generative AI use cases in IAM operations while ensuring
Own IAM service catalog including service definitions, workflows, approvals, SLAs, OLAs, RACI

Advanced or fluent English with ability to lead global meetings, present to executives, negotiate
Proven experience in Identity and Access Management with responsibility for operational services
Proven leadership experience in IAM, cybersecurity or technology operations with responsibility for
Solid knowledge of identity lifecycle, access governance, privileged access, authentication
Experience with incident, problem, change management, SLAs, KPIs, KRIs, operational risks
Experience with service management, ITSM and service catalogs including workflows

IAM Operations Manager (Brazil based)

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