Implementation Analyst

📋 Description

• Understand and translate customer operational goals and deliverables into a plan with successful
• Document SaaS software configuration, prepare and execute testing and data conversions using
• Evaluate and process onboarding data utilizing Google/Microsoft suite, JIRA, and custom SaaS
• Assist customers in navigating the technical aspects of the onboarding process, including the
• Troubleshoot customer issues pertaining to platform usage and configuration
• Track and maintain accurate client records and hit key onboarding services milestones using

🎯 Requirements

• 2+ years of experience in a customer-facing support role required
• 2+ years prior training experience in an external customer capacity required
• High School Diploma or equivalent is required; a bachelor’s degree is a plus
• Spanish bi-lingual is a plus

🎁 Benefits

• Comprehensive medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and flexible work environment
• Opportunities for professional growth and development