Implementation & Customer Success Manager — AI Agents

📋 Description

• Own the customer journey from contract signing through implementation, launch, and ongoing success.
• Take new customers live by configuring workflows, call forwarding, and integrations.
• Build and improve AI agent behaviors, including prompts and escalation logic.
• Implement new workflows as the product evolves.
• Work with systems like athenahealth and Brightree for integrations, handling authentication and
• Conduct onboarding calls and regular check-ins with customers to ensure satisfaction.

🎯 Requirements

• 3+ years in implementation, customer success, or a technical account management role at a B2B
• Proven experience managing a book of customers or implementations independently.
• Hands-on experience configuring software for customers, such as CRMs or workflow automation tools.
• Strong spoken and written English communication skills.
• Experience with telephony, healthcare software, or APIs and integrations.
• Ability to troubleshoot technical issues effectively.

🎁 Benefits

• Opportunity to work with cutting-edge AI technology in a rapidly evolving field.
• Remote work environment with flexibility in your setup.
• Professional development opportunities and growth within the company.
• Collaborative team culture with a focus on innovation.
• Access to learning resources and support for career advancement.
• Engaging work that impacts real business operations.