Implementation & Customer Success Manager — AI Agents

📋 Description

• Own customers end to end, from signed contract through implementation, launch, adoption, ongoing
• Take new customers live by configuring workflows, call forwarding, prompts, transfer rules
• Configure AI agents by building and improving prompts, workflows, actions, escalation logic, SMS
• Implement new workflows as Central expands beyond voice and front-desk automation.
• Run integrations with systems like athenahealth, Brightree, Availity, and NexHealth.
• Communicate regularly with customers through onboarding calls, implementation sessions, check-ins

🎯 Requirements

• 3+ years in implementation, onboarding, technical account management, customer success, or a
• Experience owning a book of customers or implementations directly.
• Hands-on experience configuring software for customers, including workflow builders and automation
• Strong spoken and written English, with the ability to communicate directly with customers.
• Experience with telephony, VoIP, SIP, EHRs, APIs, webhooks, or workflow automation tools.
• Comfortable troubleshooting technical problems without immediate escalation.

🎁 Benefits

• Remote work flexibility allowing you to work from anywhere.
• Opportunities for professional development and growth.
• Access to a supportive and innovative team environment.
• Work on cutting-edge AI technology and contribute to meaningful projects.
• Collaborative culture focused on outcomes and team success.
• Potential for career advancement as the company grows.