Implementation & Customer Success Manager — AI Agents

📋 Description

• Own customer relationships end to end, from the signed contract through implementation, launch
• Take new customers live by configuring workflows, call forwarding, prompts, transfer rules
• Configure AI agents by building and improving prompts, workflows, escalation logic, and other
• Implement new workflows as Central expands beyond voice automation into back-office operations.
• Run integrations with various systems, managing API credentials, handling authentication, and
• Engage with customers through onboarding calls, implementation sessions, and troubleshooting

🎯 Requirements

• 3+ years in implementation, onboarding, technical account management, customer success, or a
• Experience owning a book of customers or implementations directly.
• Ability to configure software for customers using workflow builders, automation tools, or similar
• Strong spoken and written English skills for effective customer communication.
• Hands-on experience with telephony, VoIP, call forwarding platforms, EHRs, or APIs.
• Comfortable troubleshooting technical problems independently.

🎁 Benefits

• Remote work flexibility, allowing you to work from anywhere.
• Opportunities for professional development and career growth.
• A supportive team culture that values collaboration and innovation.
• Access to cutting-edge AI technology and tools.
• Involvement in shaping the future of AI-driven workflows.
• Competitive compensation and recognition for your contributions.