Implementation Manager

📋 Description

• Process an average of 40+ import tickets daily
• Clean, reformat, and validate customer data. Examples include: client records, gift cards
• Monitor automated jobs: catch stalled runs, triage error alerts, and work with engineering on fixes
• Ownership of quality assurance on every import ticket
• Flag anything unexpected clearly and promptly
• Coordinate with Onboarding Managers, Account Executives, and Support Team to keep imports aligned

🎯 Requirements

• Experience with data migration between software platforms, ideally in an onboarding or
• Capable of cleaning messy spreadsheets, organizing inconsistent data with an eye for discrepancies
• Sharp attention to detail — errors directly impact customer operations and trust
• Clear, proactive communicator
• Ability to document as you go to enable knowledge sharing
• Thrives in structure and processes

🎁 Benefits

• Health, dental, vision, life & LTD insurance
• Generous monthly wellness budget for gym memberships, yoga, etc.
• Premium subscription to the Calm app & One Medical membership
• Flexible and unlimited PTO
• 401k plan available (no matching)
• Employee stock option program