Implementation Officer

📋 Description

• Design and execute tailored onboarding plans, defining milestones, timelines, and success metrics
• Guide customers through Moniebook POS setup and configuration
• Conduct engaging live training sessions (one-on-one and group) on core features and best practices
• Monitor usage data, transaction volume, and feature adoption; proactively intervene with at-risk
• Build trust-based relationships with key stakeholders during onboarding
• Provide troubleshooting support for technical issues and escalate complex issues to

🎯 Requirements

• 2-4 years experience in customer onboarding, customer success, implementation, or account management
• Completed NYSC or valid exemption/exclusion certificate
• Proven ability to onboard customers to software platforms and drive product adoption
• Excellent communication and presentation skills
• Strong problem-solving and analytical skills
• Customer-first mindset

🎁 Benefits

• Culture: People-first, well-being prioritized, inclusive environment
• Learning: Emphasis on knowledge sharing and training, development-focused environment
• Compensation: Attractive salary, pension, health insurance, annual bonus, plus other benefits