Implementation Project Manager

📋 Description

• Lead implementation projects for new brands and 3PL partners from post-sale kickoff to successful
• Develop and manage project plans, timelines, and milestones using tools like Baton, Salesforce, and
• Coordinate cross-functional stakeholders (Sales, Solutions, Product, and Ops) to ensure a smooth
• Facilitate kickoff and status meetings, track action items, and manage escalations
• Identify and mitigate risks or blockers that could impact a launch timeline
• Document project updates and launch statuses in internal systems

🎯 Requirements

• 2+ years of project management, customer onboarding, or implementation experience, preferably
• Experience working in a startup or high-growth environment where priorities, processes, and
• Comfortable wearing multiple hats and stepping outside of traditional project management
• Strong customer-facing communication and stakeholder management skills across both technical and
• Experience managing multiple concurrent projects and competing priorities while staying organized
• Strong sense of ownership and urgency by proactively communicating, following through, surfacing