Implementation Specialist

📋 Description

• Own implementations from start to finish. Coordinate kick-off, configuration and go-live, aiming to
• Make Anima work for each practice. Understand how their team operates and configure workflows
• Teach people to use it confidently. Run clear, practical training for clinicians and practice
• Build confidence beyond go-live. Develop practice super users, provide 1–2 weeks of hypercare and
• Make great implementation repeatable. Create reusable training and group webinars. Use feedback

🎯 Requirements

• SaaS experience. You’ve worked directly with customers on a SaaS product in onboarding
• Strong teaching and communication skills. You can make something unfamiliar feel manageable and
• Patience and adaptability. You respond thoughtfully when someone is struggling or their priorities
• Practical problem-solving. You learn products quickly and can work out why a workflow isn’t
• Ownership and organisation. You can keep several implementations moving while making the next steps

🎁 Benefits

• Time off: 25 days’ annual leave plus 8 UK public holidays, with flexible additional time off.
• Health cover: private medical, dental, vision and mental health insurance.
• Parental leave: 12 weeks’ maternity leave at full pay, rising to 24 weeks after two years; 4 weeks’
• Pension: 4% employer contributions, with salary sacrifice and 100% of the employer National
• Learning: £1,000 annual budget for your development.
• Fitness: gym subscription matching up to £50 per month.