Inbound Lead Intake & Customer Service Specialist

📋 Description

• Handle inbound calls and customer inquiries professionally, courteously, and efficiently.
• Serve as a first point of contact for prospective and existing customers, creating a positive and
• Answer basic questions about products, services, processes, and customer-related procedures
• Gather and qualify lead information, including customer needs, project details, contact
• Ask relevant qualifying questions to identify customer requirements and determine the appropriate
• Accurately enter, update, and maintain customer and lead information in the relevant CRM, ERP, or

🎯 Requirements

• At least 2 years of experience in customer service, inbound sales, lead intake, reception
• Excellent spoken English, with clear pronunciation and the ability to communicate naturally and
• Strong phone etiquette and interpersonal skills, with the ability to build rapport quickly and
• Comfortable handling a high volume of inbound calls and customer inquiries.
• Strong active listening skills and the ability to understand customer needs before responding
• Ability to ask effective qualifying questions and accurately capture customer and lead information.

🎁 Benefits

• Full-time, long-term contract opportunity.
• Work schedule aligned with U.S. Pacific business hours: either 7:00 AM-4:00 PM or 8:00 AM-5:00 PM
• Fully remote work arrangement.
• Monday-to-Friday schedule.
• Access to a $200K+ perk marketplace with discounts across more than 150 global services.
• Option to withdraw up to 60% of approved earnings before payday.