Handle inbound calls from HomeLight customers, real estate agents, and people interested in selling
Answer questions related to home selling, HomeLight services, Buy Before You Sell, offers, and
Provide timely and thoughtful support through email and CRM-based support tickets.
Troubleshoot basic account and software-related issues, including password resets and agent account
Document interactions and maintain accurate information in our CRM and support systems.
Deliver a consistently professional, empathetic, and 'white glove' customer experience.

🎯 Requirements

Excellent phone communication skills
Strong customer service and written communication skills
Genuine customer-first mindset
Ability to provide a high-touch, 'white glove' experience
Experience with HubSpot, CRM, customer support, or ticketing software
Strong organization and attention to detail

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