Incentive Connect Support Associate

📋 Description

• Execute and administer assigned program workflows, including claim intake, completeness review
• Manage application queues, shared inboxes, and workflow assignments to support timely processing
• Review, validate, and process applications, and support documentation in accordance with program
• Maintain accurate records, and supporting information within program systems, databases, and CRM
• Support outreach activities, including event preparation, presentation development, stakeholder
• Support preparation of program deliverables, including client invoices, performance reports

🎯 Requirements

• High School diploma or equivalent required
• 2 years of experience in customer service, complaint resolution, account management, program
• Experience communicating with customers, participants, vendors, or stakeholders through email
• Experience following established processes, service-level expectations, and operational procedures
• Experience maintaining records, tracking activities, and supporting operational or program workflows
• Strong written and verbal communication skills, with the ability to communicate professionally and

🎁 Benefits

• Medical, dental and vision insurance
• Other pre-tax contribution plans
• Employee Stock Ownership Plan (ESOP)
• Generous retirement package