Incident and Escalations Manager 3 - US-West

📋 Description

• Drive incidents and escalations to resolution from start to finish, including triage, coordination
• Independently coordinate cross-functional stakeholders through complex incidents and escalations
• Own communications during active incidents, including sensitive, large-scale, and publicly visible
• Lead projects that deliver operational improvements to how IEM detects, manages, and communicates
• Create, maintain, and improve incident and escalation documentation, runbooks, and training
• Mentor peers on incident and escalation management best practices, and contribute to interviewing

🎯 Requirements

• 5+ years of related professional experience, including experience in incident management and
• 2+ years of experience in a hands-on technical role at a software or cloud company, such as Support
• Strong familiarity with cloud computing and modern software architectures; scripting ability in
• Ability to correlate behaviors across known system interdependencies, assess customer and technical
• Experience independently coordinating cross-functional stakeholders and driving complex incidents
• Experience driving projects from conception through delivery, with strong problem-solving skills

🎁 Benefits

• Generous and competitive US benefits
• New hire stock equity (RSUs) and employee stock purchase plan
• Continuous career development and pathing opportunities
• Product training to develop an in-depth understanding of our product and space
• Best in breed onboarding
• Internal mentor and buddy program cross-departmentally