Incident Commander

📋 Description

• Serve as Incident Commander for all severities, including critical incidents.
• Orchestrate cross-functional incident response across time zones.
• Own incident data accuracy and IR lifecycle standards.
• Lead cross-org projects; drive tools and processes to reduce MTTR.
• Drive Post Incident Reviews and surface repair items.
• Help Product Managers deliver clear Reason For Outage docs within SLO.

🎯 Requirements

• 5+ years leading high-severity incident response.
• Influence at Director/VP/C-suite without formal authority.
• Experience partnering with Security, Support, Product during incident response.
• Excellent verbal and written communication to executives and customer-facing teams.
• Ability to size up a situation and make rapid decisions across multiple concurrent incidents.
• Deep understanding of the incident response lifecycle (Gameday, Incident Response, PIR, Betterments).

🎁 Benefits

• Competitive pay and comprehensive benefits.
• Generous paid time off, parental and wellness leave.
• Healthcare, retirement savings, and other perks.
• Remote-friendly with location-based offerings.