Incident Commander

📋 Description

• Lead incident response across Twilio's systems to minimize impact.
• Coordinate cross-functional teams during incidents and outages.
• Communicate incident status to stakeholders and customers.
• Drive post-incident reviews and process improvements.
• Ensure adherence to incident playbooks and SLAs.

🎯 Requirements

• Experience coordinating cross-functional incident response.
• Excellent written and verbal communication skills.
• Ability to operate under pressure and make rapid decisions.
• Familiarity with incident management, runbooks, post-incident reviews.
• Bachelor's degree or equivalent practical experience.

🎁 Benefits

• Remote-friendly environment with flexible work options.
• Competitive pay, generous time off, parental & wellness leave.
• Healthcare and retirement savings program.
• Eligible for Twilio equity plan and corporate bonus.