Incident Commander

📋 Description

• Own and strategically evolve Twilio's incident response function as one of the company’s Incident
• Facilitate incidents across the full range of severities and orchestrate response across multiple
• Set company-wide response standards, define OKRs, and drive cross-org adoption to reduce MTTR and
• Lead follow-the-sun incident response with teams across timezones and geo-locations.

🎯 Requirements

• 5+ years leading high-severity incident response, including as incident commander for major
• Proven ability to influence incident practices at Director/VP/C-suite levels; can be the calm
• Experience partnering with Security, Support, Product during incident response.
• Excellent verbal and written communication skills; able to convey status and risk to executives and
• Ability to rapidly size up situations and decide actions across multiple concurrent incidents.
• Deep understanding of the incident response lifecycle (Gameday, Incident Response, PIR

🎁 Benefits

• Competitive pay, generous time off, parental and wellness leave, healthcare, retirement savings