Incident Manager, Safeguards

📋 Description

• Serve as incident commander for Safeguards incidents from declaration through closure
• Assess what qualifies as an incident, propose severity, and coordinate responders across Legal
• Keep everyone working from the same facts by tracking input from each team, establishing what is
• Make sure Legal, Communications, and Public Policy are consulted before decisions that need them
• Run post-incident reviews, assign action items to named owners, and track them through closure
• Oversee the on-call queue during your rotation as the first responder for urgent requests and

🎯 Requirements

• Experience running incidents or urgent escalations from start to finish in trust and safety
• Readiness to lead high-severity incidents with support
• Hands-on experience with incidents where someone was abusing or misusing a product or platform
• Ability to make clear decisions under time pressure and record reasoning
• Ability to recognize when a decision belongs to Legal, Policy, or leadership
• Ability to write short, accurate updates that executives can act on and that hold up to legal and

🎁 Benefits

• Competitive compensation and benefits
• Optional equity donation matching
• Generous vacation and parental leave
• Flexible working hours
• Lovely office space in which to collaborate with colleagues