Incident Operations Commander

📋 Description

• Command incidents end to end. Take command from declaration to mitigation, keeping responders
• Classify and hold the line on severity. Set severity at declaration and re-check it as facts
• Engage the right people, fast. Identify the owning team by service, symptom and blast radius, page
• Hold the bridge, and protect the people fixing it. Keep engineering and technical support
• Run follow-the-sun handoffs. Deliver warm, high-fidelity handoffs across regions: current impact
• Close the loop, on the clock. Maintain the timeline of facts as the incident runs rather than

🎯 Requirements

• 4+ years commanding or co-commanding high-severity incidents in a production engineering, SRE or
• You direct technical responders under pressure without being the person writing the fix.
• You make and defend crisp severity and escalation decisions, and you take charge without waiting to
• You can read a dashboard and judge for yourself whether impact has actually stopped.
• You communicate clearly with engineers, executives and partner-facing stakeholders - and you know
• You are comfortable holding other teams to account in the moment, across a reporting line that is

🎁 Benefits

• Competitive Salary & Stock Options
• Health Benefits
• New Hire Home-Office Setup: One-time USD $500
• Monthly Stipend: USD $150 per month via a Brex Card