Respond to real-time alerts and determine whether they represent valid incidents
Initiate and participate in incident response workflows
Collaborate with Incident Commanders and different Stakeholders
Manage multiple concurrent incidents while maintaining clarity and prioritization
Act as a central coordination point between Engineering teams, Incident Commanders, TAMs and
Support handoffs across time zones as part of the FTS model

🎯 Requirements

4/5+ years of experience in Software Engineering, Incident Operations, DevOps/SRE, or similar roles
Hands-on experience with Python
Experience working in on-call environments with SLA-driven responsibilities
Familiarity with observability tooling and dashboards and DevOps/SRE concepts
Proven ability to operate in high-pressure, real-time incident scenarios
Strong understanding of distributed systems and production environments

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