Infraction Review Technician

📋 Description

• Analyze, verify, and process electronic parking violations quickly and efficiently.
• Validate parking session details, including entry, violation, and exit timestamps, as well as
• Data entry.
• Navigate through multiple databases simultaneously.
• Remotely identify and report technical errors with software.
• Provide assistance and report issues related to parking camera obstructions, adjustments, focusing

🎯 Requirements

• High school diploma or equivalent
• Webex Contact Center Platform, preferred
• Customer Service: 1 year, preferred
• User experience with Salesforce preferred, or other relevant CRM or ITSM Ticketing tools
• Strong, clear and effective English & French written and verbal communication skills
• Attention to detail and accuracy.

🎁 Benefits

• Computer equipment provided.
• No sales or solicitation.
• 37.5 hours per week, Monday to Friday.
• Dynamic work environment and great team.
• Paid training.
• Quick onboarding.