Institutional Fiat Client Operations

📋 Description

• Act as primary operational point of contact for assigned institutional fiat clients
• Manage day-to-day operational servicing for high-value institutional users
• Support onboarding activation, payment operations, and ongoing account management
• Identify opportunities to improve user experience and fiat product adoption
• Handle escalations and client requests with strong judgment
• Coordinate payment, settlement, onboarding and RFI escalations across internal teams

🎯 Requirements

• 3+ years in institutional operations, customer success, fintech, banking ops or account servicing
• Strong understanding of fiat payment operations, institutional client servicing or banking workflows
• Experience supporting high-value clients or institutional relationships in fast-paced environments
• Strong communication and stakeholder management skills
• Comfortable handling operational escalations and coordinating across multiple teams
• Strong ownership mindset with ability to manage issues end-to-end

🎁 Benefits

• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a global organization
• Tackle fast-paced projects with autonomy in an innovative environment
• Work-from-home arrangement that varies by team