Intake Director

📋 Description

• Build scalable operating systems that support the firm's continued growth.
• Optimize CRM workflows and dialing technology to streamline the intake process.
• Create KPIs and reporting structures that drive data-informed decisions.
• Improve lead response times and conversion rates across the intake funnel.
• Lead and develop a high-performing team of intake professionals responsible for converting inbound
• Drive accountability through consistent coaching and performance management.

🎯 Requirements

• Demonstrated experience building and scaling legal intake organizations.
• Track record leading high-volume intake or client acquisition teams.
• Experience managing large and growing teams.
• Proven ability to improve conversion through coaching and accountability.
• Experience implementing KPIs that meaningfully changed team performance.
• Hands-on experience optimizing CRMs, dialers, and intake workflows.

🎁 Benefits

• Comprehensive benefits package including medical, dental, and vision insurance coverage
• Flexible time off plans, including Unlimited Paid Time Off (PTO) and paid holidays