Intake Specialist I (IN / Remote)

📋 Description

• Ensure a seamless, complete, and effective enrollment process for all prospective clients into the
• Be the initial point-of-contact for calls from prospective clients, caregivers or pending enrollees
• Manage a high open caseload until the enrollment process is complete
• Consistently meet monthly completed Start of Care (SOC)
• Provide exceptional customer service and positive experience for potential patients/caregiver
• Regular communication with a variety of Case Management agencies regarding patient authorizations

🎯 Requirements

• Experience in high-volume inbound and outbound call environment
• Motivated to help patients/caregivers with the drive to exceed open case targets and metrics
• Must have poise and patience when dealing with clients
• Excellent written and verbal skills; ability to comfortably resolve issues over the telephone
• Computer proficiency required; strong typing skills and ability to leverage technology to identify
• Keen attention detail, metrics driven, excellent time management skills

🎁 Benefits

• Competitive compensation
• Medical benefits
• Retirement plans
• Wellness programs
• Fun company events
• Ongoing learning opportunities