IT Analyst

📋 Description

• Owning Tier 2 helpdesk requests and taking Tier 1 escalations, routing to Tier 3 or IT Engineering
• Owning the IT side of onboarding and offboarding, from access and equipment through to running IT
• Provisioning and deprovisioning access across Okta, Google Workspace, Slack, and BetterCloud, and
• Managing accurate device records across the organization using Jira Assets and JumpCloud
• Maintaining our Chicago office day-to-day, including A/V for meetings and events, security posture
• Triaging issues and enforcing security policy as the frontline for Security and IT Engineering

🎯 Requirements

• 2+ years of IT experience, including hands-on tier 2 support and remote-first support
• Proficiency troubleshooting both macOS and Windows
• Administration experience with Google Workspace, Slack, Okta, JumpCloud, and/or BetterCloud
• Day-to-day fluency with a ticketing system (we use Jira Service Management) and a habit of
• Some experience using AI tools (Claude, ChatGPT, or similar) for workflow efficiency - or strong
• White-glove service instinct - equal respect and responsiveness whether you're helping an intern or

🎁 Benefits

• Competitive salary and company equity through Restricted Stock Units (RSUs), granted as part of our
• 401(k) with company match up to 4% of eligible earnings
• Multiple medical plan options, plus dental and vision coverage
• Company-funded HSA contributions (based on medical plan selection)
• Company-paid life insurance and short-term disability
• A variety of supplemental benefit options, including long-term disability, critical illness