IT and Cloud Support Tech

📋 Description

• Manage employee onboarding and offboarding, including device provisioning, account setup, and
• Own our MDM platform and ensure our Mac fleet is secure, up-to-date, and well-configured
• Configure and maintain SSO/SAML integrations for SaaS vendors
• Troubleshoot internal technical issues across devices, operating systems, and networks
• Manage office infrastructure including networking equipment, WiFi, and multi-site WAN connections
• Look after meeting room AV equipment and maintain relationships with hardware vendors

🎯 Requirements

• Solid IT fundamentals: supported end users, managed devices, and troubleshot network issues
• Some exposure to cloud infrastructure (AWS basics: EC2, S3, IAM, Lambda)
• Natural troubleshooter with methodical problem-diagnosis skills
• Clear communication with non-technical colleagues
• Proactive and organised
• Willingness to grow into cloud and systems engineering

🎁 Benefits

• Competitive base salary plus equity options
• In-person first collaboration in Sydney office; flexible remote for US team
• Built-in connection: Doveclub, team bonding, company celebrations
• Flexible L&D and wellness benefits: $3000 L&D allowance or up to $1000 wellness
• Four weeks of accrued leave, floating public holidays, and gifted bonus Kit Kat days
• Up to four weeks a year working from anywhere in the world