IT Cloud Support Consultant

📋 Description

• Manage client incidents from initial investigation through resolution, including complex
• Administer end-user accounts, access permissions, and security profiles across more than 100
• Configure, deploy, monitor, and maintain AWS cloud environments, using tools such as Amazon
• Perform advanced troubleshooting and system recovery in AWS environments, including Windows Server
• Conduct root cause analyses (RCA) and implement corrective and preventive actions to reduce
• Develop, maintain, and improve automation scripts using PowerShell, Bash, or other relevant

🎯 Requirements

• At least 5 years of hands-on experience working with AWS cloud environments, including
• At least 5 years of experience supporting network infrastructure, including routers, firewalls, and
• Bachelor’s degree or equivalent combination of education and experience, with at least 5 years in a
• Proven experience supporting Windows and Linux systems in mission-critical environments.
• Strong knowledge of server administration, infrastructure management, and security protocols.
• Practical experience configuring and troubleshooting routers, firewalls, and network components.

🎁 Benefits

• Full-time, permanent employment.
• Remote work arrangement within Canada, specifically the West Region (British Columbia or Alberta).
• Opportunity to work with AWS cloud infrastructure, SAP cloud services, and diverse enterprise
• Collaboration with an experienced global team supporting more than 1,500 mid-market and enterprise
• Exposure to complex client infrastructure challenges and opportunities to contribute to meaningful
• A collaborative, people-focused working environment that encourages knowledge sharing and