IT Experience Analyst

📋 Description

• Provide frontline, hands-on support for end-user laptops, tablets, and mobile devices (Mac, Windows)
• Log, triage, and resolve support tickets in ServiceNow or a comparable ticketing system, escalating
• Assist with new-hire onboarding, equipment setup, and account provisioning
• Explain system issues in clear, non-technical terms to business and non-technical personnel
• Support day-to-day Office 365 / SharePoint / Exchange Online needs for end users
• Help maintain accurate hardware and software asset records

🎯 Requirements

• Associate's or Bachelor's degree in a technical field, or equivalent hands-on experience
• 2-4 years of experience in an IT support or customer-facing service role
• Working familiarity with both Mac and Windows hardware and basic troubleshooting
• Hands-on experience supporting the Microsoft Office 365 suite (Outlook, Excel, Word, PowerPoint
• Working proficiency with ticketing systems (e.g. ServiceNow) and structured support workflows
• Familiarity with JAMF for macOS device management and Okta/Active Directory for access management

🎁 Benefits

• Base Salary Range: $74,000 — $106,000 USD
• Commitment to Diversity, Equity, Inclusion and Belonging
• Reasonable accommodation for disabilities