IT Experience Intern

📋 Description

• Shadow and assist with frontline support for end-user laptops, tablets, and mobile devices (Mac
• Help log and update support tickets in ServiceNow or a comparable ticketing system under supervision
• Support new-hire onboarding tasks such as equipment staging, setup, and account provisioning
• Assist with maintaining accurate hardware and software asset records
• Observe and help prepare conference rooms and meeting technology for events, partnering with
• Learn and follow documented procedures and runbooks for common support scenarios

🎯 Requirements

• Currently enrolled in an associate's, bachelor’s or master’s degree program, preferably in a
• No prior professional IT experience required; personal or coursework experience with computers is a
• Basic familiarity with Mac and/or Windows devices
• Some exposure to Microsoft Office 365 suite of products (Outlook, Excel, Word, PowerPoint, etc.)
• Willingness to learn ticketing systems (e.g. ServiceNow) and follow structured support workflows
• Strong verbal and written communication skills, with a customer-first mindset

🎁 Benefits

• Paid internship
• Hands-on learning opportunity
• Mentorship from Analysts and senior IT staff
• Exposure to the complete IT service life cycle
• Opportunity to build technical and customer-service foundation for a future in IT
• Inclusive culture with commitment to Diversity, Equity, Inclusion and Belonging