IT Helpdesk Analyst

📋 Description

• Keep track of all requests in our ticketing system to streamline IT support processes and
• Offer support for a range of systems, including Okta, Google Workspace, Slack, Asana, and LastPass
• Regularly perform maintenance and updates for IT systems and software to ensure optimal performance
• Handle assets management for users in Argentina, including laptops configuration and shipping
• Document IT procedures, commonly encountered issues, and their resolutions for future reference
• Contribute to enhancing our internal AI Chatbot with common IT queries to expedite problem

🎯 Requirements

• Bachelor's degree in Information Technology, Computer Science, or related field
• 2+ years of experience in IT support or a related role
• Proficient with Google Workspace, Slack, Asana, and LastPass. Okta experience is a plus
• Strong understanding of IT principles and an ability to communicate technical concepts effectively
• Excellent problem-solving and analytical skills
• Ability to manage multiple tasks and projects in a fast-paced environment