IT Helpdesk Specialist 2

📋 Description

• Investigate, recommend, design, deploy and sustain solutions/technologies to assist with IT and end
• Manage issues, communication and resolution via email, phone and ticketing system. Follow up with
• Participate in projects to enhance the overall process and tool-set used by IT to serve the needs
• Perform other duties as assigned.

🎯 Requirements

• Degree in technical field or equivalent work experience and applicable certifications.
• IT experience within a HIPAA controlled biotech, pharma or healthcare enterprise is preferred.
• 2 years desktop technology and user support experience in a technical enterprise environment.
• Strong successful history Microsoft and Apple desktop technology support and troubleshooting.
• Strong history of desktop applications support, e.g. Google Apps, MS-Office, etc.
• Strong history of desktop standards development and automated “template” desktop configurations.

🎁 Benefits

• Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and
• Additionally, Natera employees and their immediate families receive free testing in addition to
• Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much
• We also offer a generous employee referral program!