Act as the primary on-site contact for technical issues, providing first-line support for
Install, support, and perform routine maintenance on all in-office hardware and software, including
Ensure proper functioning of meeting room equipment and technology, support presentations and
Be responsible for all IT equipment, maintain organized storage, track inventory, maintain ISO
Handle IT aspects of colleague transitions, including setting up new Monks, shipping/receiving new
Keep IT documentation and policies up to date.

🎯 Requirements

1+ years of experience in a customer service or technical support role.
Knowledge of macOS and Windows is a strong plus; also working with Google Workspace, Jamf
Proficiency in printer troubleshooting and maintenance.
Experience setting up and maintaining meeting room hardware/software.
Ability to troubleshoot and respond to simple networking/WiFi questions.
Strong interpersonal communication and relationship-building skills.

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