IT Operations and Reliability Manager (W/M)

📋 Description

• Steer the Run: Drive the overall quality of the Run across the information system: track
• Observability: Deploy and run the Group observability chain (OpenTelemetry, Grafana, system
• Crisis Command: Take the lead during major cross-team operational incidents; delegate technical
• Cross-Team Coordination: Coordinate the Support, SAP, Infrastructure, and Platform teams on
• Post-Incident Learning: Run post-incident analyses together with the teams involved and follow the
• Continuous Improvement: Drive a continuous improvement approach to the Run together with the teams

🎯 Requirements

• 12+ years in IT production, SRE, or IT operations management within a multi-vendor Cloud
• Hands-on experience with OpenTelemetry and Grafana (or equivalent) for collecting, correlating, and
• Practice of ITIL processes (Incident, Problem, Change Management) in an environment with several
• Cloud FinOps: consumption monitoring and analysis, cost steering, tagging policy (AWS, Azure
• Jira Service Management.
• Experience in an environment with SAP in production: understand the availability stakes and

🎁 Benefits

• We are a successful family-owned company with long-standing history where people truly matter.
• We promote a sense of fulfilment with a genuine mission: nourish and protect the planet.
• An opportunity to work in a real international environment.