IT Operations Engineer

📋 Description

• Own first-tier IT support through Slack, Notion, Jira tickets, calls, and other support channels
• Triage, resolve, route, and escalate employee IT requests efficiently while maintaining appropriate
• Support macOS and iOS devices, including setup, troubleshooting, replacement, updates, and MDM
• Administer and improve MDM workflows, device compliance, disk encryption, Device Trust, and
• Support identity and access management through Okta or similar platforms, including groups
• Manage onboarding and offboarding processes for new employees and departing team members

🎯 Requirements

• Experience in IT operations, IT support, service desk, endpoint administration, workplace
• Strong first-tier IT support capabilities, including request triage, user communication, escalation
• Hands-on experience supporting Microsoft, macOS, and iOS devices in a professional environment
• Experience with tools such as Google Workspace, Slack, Google Meet, Microsoft 365, Zendesk, Jira
• Experience working with MDM platforms such as Jamf or similar solutions
• Working knowledge of identity and access management platforms such as Okta or equivalent systems

🎁 Benefits

• Full-time employment
• Fully remote position within Europe
• Opportunity to support a distributed international workforce
• Hands-on ownership across IT support, endpoint management, identity and access, and hardware
• Opportunity to improve and scale IT processes within a rapidly growing environment
• Close collaboration with IT, People, Security, and operational stakeholders