IT Operations Engineer

📋 Description

• Provide day-to-day IT support for users across Japan and APJ.
• Manage and maintain end-user devices, peripherals, and workplace tech.
• Deliver onboarding and offboarding with proper access, equipment, and accounts.
• Maintain asset records and keep inventory up to date.
• Monitor and triage the ticket queue and Genesys chat queues.
• Troubleshoot hardware, software, access, and collaboration tool issues.

🎯 Requirements

• Customer focus with positive support experience.
• Own tasks and manage workload with minimal supervision.
• Collaborate with local and global teams.
• Identify process improvements and automation ideas.
• Expand technical knowledge and adapt quickly.
• Independently manage onboarding/offboarding for Japan; queue ownership.

🎁 Benefits

• Remote-first with occasional hybrid options.
• Collaborative, fun team culture.
• Diversity and inclusion networks.
• Charity and volunteering opportunities.
• Global sustainability initiatives.
• Wellness programs and webinars.