IT Operations Manager/Engineer

📋 Description

• Providing first-, second- and third-line support through our service desk (Zendesk), from password
• Administering Google Workspace, our core identity and productivity platform, and others like Slack
• Managing our SaaS estate: setting up SSO integrations with Google and handling user provisioning
• Managing end-user devices: Macs via Jamf, Windows via Google endpoint management, and helping bring
• Spotting recurring IT issues, investigating their root causes, and implementing lasting solutions
• Supporting employee onboarding and offboarding, including laptop provisioning, account setup

🎯 Requirements

• Hands-on experience in an IT support or service desk role, ideally covering more than first-line
• Experience administering Google Workspace or a similar platform (e.g. Microsoft 365) and common
• Confidence supporting macOS and Windows users and devices
• Familiarity with a ticketing system (Zendesk or similar)
• A practical problem-solving approach: you can work out how to fix something you haven't seen before
• A clear passion for IT and continuous learning, whether through certifications, side projects, a

🎁 Benefits

• Certified as a Great Place To Work for four years in a row
• Rated 4/5 by our employees on Glassdoor
• Access to Claude Cowork and Claude Code, plus a budget to experiment with other AI tools
• Weekly "How to Use AI" sessions and internal AI Champions to help turn your ideas into reality
• A share in our success through an individual equity plan
• Office shutdown days, global team events and innovation hackathons