IT Operations Specialist I

📋 Description

• Act as the primary onsite technical support resource, managing employee walk-ups, support tickets
• Work closely with broader IT engineering and operations teams to execute infrastructure updates
• Manage complete hire-to-retire IT operations, including hardware provisioning, account setup
• Administer day-to-day user accounts, permissions, and group access within Google Workspace and
• Manage physical IT asset lifecycle operations, including inventory tracking, hardware
• Utilize internal AI technology tools to summarize support incidents, speed up ticket resolution

🎯 Requirements

• 1–2 years of hands-on IT support or help-desk experience in a corporate environment.
• Strong expertise troubleshooting macOS hardware, software, and enterprise OS configurations.
• Working knowledge of Windows OS and basic Linux desktop administration or CLI troubleshooting.
• Practical administrative experience with Google Workspace (User management, Shared Drives, Groups
• Willingness and availability to work fully onsite 5 days a week and participate in a scheduled
• Readiness to utilize internal AI tools and assistants to streamline ticketing, troubleshooting, and

🎁 Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits