IT Operations Support Lead (Relocation to Singapore)

📋 Description

• Serve as the senior on-site IT contact in our Singapore office, owning issues and being accountable
• Provide escalated regional support to sites in SEA (MY/VN/ID), ensuring support issues are
• Provide on-site and remote technical support for Airwallex employees and contractors as part of the
• Provide strong technical support on macOS, Windows, and major SaaS applications – you must have
• Hardware troubleshooting – quickly able to debug common problems with Windows and Apple hardware
• Provide AV support for meeting rooms, all-hands event spaces and office technology, ensuring rooms

🎯 Requirements

• Able to demonstrate strong written and verbal communication skills in English – you must be able to
• Strong awareness of what’s needed to run a site, including operations, partnerships, and being able
• Site lead or site management experience, experience as the primary IT site lead or owner in a
• People management/leadership a plus, or tech lead in an IT operations role
• Able to operate autonomously and very efficiently – a strong sense of good judgement and attention
• A patient and empathetic approach to supporting employees

🎁 Benefits

• Salary: SGD 100K – SGD 200K per year
• Equity: Offered
• Bonus: Offered