IT Senior Support Specialist

📋 Description

• Act as the primary escalation point for complex, high-priority incidents and service requests
• Troubleshoot and resolve issues across Microsoft 365, Windows, macOS, Azure Virtual Desktop (AVD)
• Lead major incident responses, communicating clearly and calmly with affected users, senior
• Manage the full endpoint lifecycle, including provisioning, configuration, shipping, maintenance
• Coordinate employee onboarding and offboarding, including account creation, access provisioning
• Administer Microsoft 365, Active Directory, and Microsoft Entra ID, managing users, groups

🎯 Requirements

• At least five years of professional experience in IT support, with a proven track record of
• Strong working knowledge of Microsoft 365, Windows, and macOS environments, including
• Hands-on experience with Active Directory and Microsoft Entra ID, including user administration
• Practical experience with Microsoft Intune, including application deployment, patching, and
• Experience supporting virtual desktop infrastructure, particularly Azure Virtual Desktop (AVD).
• Familiarity with ITSM platforms such as Freshservice, ServiceNow, or equivalent tools for incident

🎁 Benefits

• Fully remote work: Work remotely from Brazil while supporting an international team.
• Full-time independent contractor engagement: A contract-based opportunity with working hours
• International collaboration: Work with colleagues and stakeholders across a distributed
• Technical ownership and impact: Take a leading role in resolving complex incidents, improving IT
• Professional growth: Expand your expertise across Microsoft cloud services, endpoint management
• Process improvement opportunities: Contribute ideas, implement automation, and help shape more