IT Service Desk Analyst I

📋 Description

• Provide first and second-level technical support to end-users via multiple channels, including
• Efficiently and accurately diagnose and resolve a wide range of IT issues, including but not
• Manage the lifecycle of IT equipment, including setup, deployment, maintenance, and disposal
• Participate in the new hire onboarding process by preparing and configuring computer hardware and
• Execute the offboarding process by deactivating accounts and retrieving company assets.
• Create and maintain clear and concise technical documentation, including knowledge base articles

🎯 Requirements

• 2+ years of experience or degree in related field
• Strong understanding of Windows and macOS operating systems.
• Experience with Microsoft Intune for device management.
• Familiarity with Okta for identity and access management.
• Experience supporting collaboration tools such as Zoom, Google Meet, and Slack.
• Familiarity with common productivity applications (e.g., Microsoft Office Suite, Google Workspace).

🎁 Benefits

• Competitive benefits package including 401(k) match, medical, dental and vision insurance
• Life and disability insurance
• Generous paid time off including vacation, sick leave, floating and fixed holidays, maternity and
• EAP and other wellbeing resources