IT Service Desk Coordinator

📋 Description

• Monitor incoming IT incidents and service requests, ensuring tickets are accurately categorized
• Provide initial Level 0 support by collecting relevant information, understanding user issues, and
• Track open, pending, and aging tickets to ensure timely follow-up and identify potential
• Escalate unresolved or complex issues to the relevant technical teams to support timely resolution.
• Maintain clear and consistent communication with end users, service desk agents, and technical
• Coordinate daily service desk activities to ensure efficient workflows and a consistent user

🎯 Requirements

• 2–4 years of professional experience in an IT service desk, IT operations, customer support, or
• Familiarity with IT Service Management (ITSM) platforms and ticketing tools such as ServiceNow
• Basic understanding of incident management processes, ticket lifecycles, service-level agreements
• General knowledge of Windows operating systems, Microsoft 365, and identity management solutions
• Strong organizational and coordination skills, with the ability to manage multiple tickets
• Excellent verbal and written communication skills, with the ability to interact effectively with

🎁 Benefits

• Competitive Compensation: Attractive remuneration package, including salary, performance bonuses
• Flexible Working Arrangements: Flexible working hours and a hybrid work model.
• International Exposure: Opportunity to collaborate with global teams and professionals across
• Innovative Environment: Work in an engaging, collaborative, and forward-thinking professional
• Diverse Projects: Gain exposure to complex projects and IT operations across multiple industries.
• Collaborative Culture: Enjoy an international working environment with a minimal hierarchical