IT Service Manager

📋 Description

• Own IT and business systems operations for DataGrail's remote workforce, including endpoint
• Deliver hands-on technical support across the company, resolving issues at the desktop level and
• Run onboarding and offboarding for the device and account lifecycle, delivering a smooth new-hire
• Partner with Security to build and maintain the access controls, endpoint policies, and audit
• Partner hands-on with DataGrail's security engineer, executing across day-to-day security
• Build automation and self-service tooling that reduces manual ticket volume while preserving strong

🎯 Requirements

• Proven, senior-level experience independently owning a distributed, remote-first IT environment at
• A track record of operating with high autonomy — setting direction for the function, making
• Hands-on experience administering MDM platforms (e.g., Kandji, Jamf, Hexnode) and Apple hardware
• Strong understanding of identity and access management tools like Okta, and how they intersect with
• Experience building or maturing security and compliance controls, such as endpoint compliance or
• Comfort executing on security initiatives you didn't design, including vulnerability remediation

🎁 Benefits

• equity
• health insurance
• dental insurance
• vision insurance
• remote-first working environment
• 401k savings plan