IT Solutions Technician (Temporary, 3 Months)

📋 Description

• Provide first-level technical support to end-users via email, chat, and remote assistance tools
• Act as the first point of contact for end-users, ensuring prompt and courteous service delivery
• Conduct basic troubleshooting and triaging of technical issues, ensuring prompt resolution or
• Ensure end-users have a positive experience by identifying and addressing potential issues before
• Assist with the deployment and maintenance of end-user hardware and software, including
• Provide hands-on desk-side support and conference room support to ensure meetings and workplace

🎯 Requirements

• High School Diploma or GED required; some college or technical education preferred
• 1-2 years of experience in a Level 1 Technical Support role
• Basic knowledge of Windows operating systems, Microsoft Office Suite, and other common end-user
• Effective communication and interpersonal skills
• Customer service orientation and ability to handle challenging situations with tact and
• Proactive approach to identifying and addressing potential issues before they become problems

🎁 Benefits

• Multiple health plan options including medical, dental, vision, and telemedicine coverage
• Life, disability, and supplemental indemnity insurance plans
• Flexible Time Off for salaried employees, PTO for hourly employees, Paid Sick Time, Paid Parental
• 401(k) retirement savings plan
• Health Savings Accounts with company contributions
• Dependent Care FSA