IT Specialist

📋 Description

• Provide remote support for hardware, software, and account issues via chat, tickets, and video
• Handle the end-to-end device lifecycle for a remote workforce, including provisioning, asset
• Manage identity and access tools (Okta), process SaaS access requests, configure core tools (e.g.
• Document solutions to build our knowledge base, handle ad-hoc administrative requests (e.g., data

🎯 Requirements

• 2+ years of experience in an IT support or helpdesk role, including experience supporting a remote
• Strong written and verbal communication skills, with a user-centric approach to troubleshooting and
• Solid working knowledge of macOS environments and Google Workspace administration, alongside
• Comfort learning and troubleshooting a wide range of SaaS tools (e.g., Jira, Salesforce) and a
• Familiarity with basic networking (VPN, Wi-Fi, DNS) and exposure to security fundamentals
• Experience with ticketing systems (e.g., Jira Service Management, Zendesk) and a track record of

🎁 Benefits

• Salary range: $74,000 (Tier 2 minimum) - $100,000 (Tier 1 Midpoint) based on geographic location.