IT Specialist

📋 Description

• Monitoring the IT Support Desk queue, triaging incoming requests, escalating urgent issues, and
• Providing entry-level troubleshooting for employee systems and equipment, escalating complex issues
• Processing routine user access requests across platforms such as Google Workspace, Active
• Executing all technical aspects of employee onboarding and offboarding, including account
• Maintaining accurate inventory and asset tracking in Jira through weekly updates, laptop
• Assisting with the setup, testing, and maintenance of conference room and A/V equipment for onsite

🎯 Requirements

• 2+ years of IT support or help desk experience
• Experience with on/off-boarding workflows
• Familiarity with account administration across Google Workspace, Active Directory, Azure, and Jamf
• Basic understanding of IT asset management and inventory processes
• Troubleshooting and customer service skills
• Strong organizational skills and ability to multitask in fast-paced environment

🎁 Benefits

• Competitive PTO
• Catered lunch daily
• 100% paid employee health benefit options (medical, dental, vision)
• Commuter Benefits
• 401(k) with employer funded match
• Corporate wellness program with Wellhub