Handle hands-on IT support tasks
Use AI tools and agents to resolve routine IT requests faster
Ensure devices are ready (shipping, receiving, replacing laptops, in-office setups)
Support new employee onboarding
Take ownership of license assignments and troubleshooting
Maintain and improve IT asset inventory processes

🎯 Requirements

Hands-on experience with Mac devices (100% Mac-based environment)
Proficiency with Google Workspace and productivity tools (Slack, Notion, Okta)
Strong interest in IT / technical support
Excellent verbal communication and customer service skills
Knowledge management and documentation experience or interest
Collaborative mindset, eagerness to learn

🎁 Benefits

Comprehensive benefits package (Canadian and US benefits)
Salary range $57,800 - $81,600 CAD, starting at $64,600 for accomplished stage
Career development conversations and compensation growth
Remote-first team across Canada, US, UK
Founder-led high-growth SaaS company

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