IT Support Engineer

📋 Description

• Provide world-class IT support to employees across multiple countries and time zones
• Deliver hands-on support from our Tel Aviv office for hardware, software, operating systems
• Administer and support core IT platforms, including Okta, Google Workspace, Slack, Zoom, and other
• Manage user onboarding, offboarding, account provisioning, identity lifecycle, SSO, MFA, and access
• Troubleshoot endpoint, application, and SaaS-related issues while working with vendors when needed
• Create, maintain, and continuously improve our IT Knowledge Base, documentation, and self-service

🎯 Requirements

• 3+ years of experience in IT Support, IT Operations, or Systems Administration
• Hands-on experience administering Okta, including SSO, MFA, user lifecycle management, and identity
• Experience administering Google Workspace
• Experience supporting modern SaaS platforms such as Slack, Zoom, and similar business applications
• Strong troubleshooting skills across macOS, Windows, hardware, networking, and endpoint technologies
• Experience using AI tools